AMCIS 2025 CFP: When Good Intentions Go Awry: The Societal Impacts of Technology

[Wallace Chipidza]

*TRACK:  SOCIAL INCLUSION AND SOCIO-TECHNICAL ISSUES*



*Minitrack Title: When Good Intentions Go Awry: The Societal Impacts of
Technology*

August 13-17

Montreal, Canada



Information systems (IS) have the potential to improve social welfare
through redistribution of power, providing a voice for marginalized people,
improving access to education, and increasing economic opportunity (George
& Leidner, 2019; Lin, et al., 2015; Ortiz et al., 2019; Silva & Hirschheim,
2007; Vaidya & Myers, 2017). However, in and after the process of
implementation, unanticipated consequences of IS projects may arise
(Tarafdar et al., 2013); for example, social media that were intended to
support noble goals of free expression and democratization of power have
now given rise to misinformation and disinformation, as well as provided
venues of harassment and minority oppression (Guess et al., 2018). With the
rapid proliferation of LLMs, additional challenges arise, including
algorithmic bias and inadvertent reinforcement of systemic inequalities
(Hacker et al., 2024; Law, 2024). This track is dedicated to research on
how IS, after implementation, results in both positive and negative
outcomes, and potentially how to mitigate the latter. The contribution of
the track is the development of theory and methods for understanding the
bifurcated effect of technology on society.



*What we are looking for*

We welcome papers that theoretically, conceptually, or empirically advance
research on the impact of IS on society when IS target the improvement of
social welfare and falls short of those goals. Papers may use any
acceptable methodology and theory. Submissions are encouraged at any level
of analysis or progress. Both full papers and emerging research are
encouraged so that authors can gain valuable feedback for moving their
projects forward. Possible topics may include (but are not limited to):

·       The effect of digital technology on the economy and the environment

·       The impact of AI-driven technologies on labor markets and job
displacement Projects or systems focused on the digital divide

·       Assessing the role of LLMs in language barriers, educational
access, and cross-cultural communications

·       Social connections of geographically distant groups with a common
cause

·       Digital strategies designed to address disenfranchisement and
marginalization

·       Corporate social responsibility success and failure

·       Digital activism designed to advance human rights

·       The impact of digital saviors (those who think they know best and
impose systems on a community for their own good)

·       Examining how advancements in AI, remote work, and virtual tools
impact workforce inclusivity and digital equity



*Minitrack Co-Chairs*

·       Wallace Chipidza (Primary Contact), Center for Information Systems
and Technology, Claremont Graduate University

·       Saman Bina, Department of Management Information Systems at
Hankamer School of Business, Baylor University
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